How do I know if my SwimSafer assessment is cancelled because of haze?

Singapore Aquatics (SAQ) emails the address registered in your CAMS Portal account. If the 8pm 24-hour PSI exceeds 200 in any zone, all assessments the next day are cancelled. Same-day cancellations may be emailed 2–3 hours before the slot.

What if I did not receive a SwimSafer cancellation email?

Confirm the assessment was on the affected date, check the exact email registered in CAMS, check junk/spam, and check both parent and child accounts if they use different addresses. If still nothing, report to the pool as scheduled.

How do I reschedule a cancelled SwimSafer assessment?

Follow the rescheduling instructions in the SAQ cancellation email. Rescheduling is handled by SAQ, not by your swimming school.

SwimSafer Assessments During Haze: How Cancellations Are Announced

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Swim Masters does not cancel SwimSafer assessments. Singapore Aquatics (SAQ) does, and the only official notice is an email from SAQ to the address registered in your CAMS Portal account. No WhatsApp, SMS or coach message counts as official.

Before you head to the pool

Check the night before. If the 8pm 24-hour PSI exceeds 200 in any zone, SAQ cancels all assessments the next day.
Check your email before travelling. Cancellations can also be sent 2–3 hours before your slot. Look in spam/junk as well.
No cancellation email? Report as scheduled. Assessments may still be called off on site if conditions change.
Cancelled? Follow the rescheduling instructions in the SAQ email. Do not rebook through us.

"I didn't get the email" — check these first

SAQ has told coaches that most "missing email" cases come down to one of these:

The assessment wasn't actually scheduled on the affected date. Confirm your date in the CAMS Portal.
You're checking a different email address from the one registered in CAMS.
The email landed in junk/spam.
Parent and child accounts use different addresses. SAQ sends the cancellation to both — check both inboxes.

If it's still not there after all four checks, message us with the swimmer's name and assessment date and we'll raise it with SAQ. Please run the checks first: every unnecessary enquiry slows SAQ's response for swimmers who genuinely need help.

Where to check readings

NEA PSI/PM2.5: haze.gov.sg
Our live pool and haze status: Can We Swim Today?
Our lesson haze rules: Haze Policy for Swimming Lessons

Note: SAQ's assessment trigger is the 8pm 24-hour PSI, which is separate from the PM2.5 thresholds Swim Masters uses to decide regular lessons. An assessment can be cancelled on a day lessons still run, and vice versa.

Swim Masters Singapore